Refund policy
At Knockouto, your satisfaction is very important to us. We stand behind the quality of our products and want every order to feel smooth, clear, and worth it.
That is why we offer a 90-day money-back guarantee under the terms outlined below.
90-Day Money-Back Guarantee
Knockouto offers a 90-day money-back guarantee. This means you have 90 days from the confirmed delivery date to contact us if you are not satisfied with your purchase.
Our guarantee is designed to give customers confidence when ordering from Knockouto. It is not intended to cover misuse, accidental damage, normal wear and tear, improper installation or assembly, or situations where product information was clearly communicated before purchase.
To make a request under the 90-day money-back guarantee, we may ask you to share details about your experience with the product, how it was used, and the reason you are requesting a refund. This helps us review each request fairly and understand your experience properly.
How to Start a Refund Request
To start a refund request, please email info.knockouto@gmail.com within 90 days of the confirmed delivery date.
Please include your order number, the email address used at checkout, the reason for your request, and a short explanation of what did not meet your expectations.
Depending on the nature of your request, we may also ask for additional information, including photos or videos of the product, packaging, or any issue you experienced.
Used Products
Knockouto products are designed for physical activity, training, and recreational use. Products that have been heavily used, damaged through misuse, modified, or subjected to excessive wear may not be eligible for return unless required by applicable law or approved by Knockouto after review.
Normal testing of the product does not automatically prevent you from submitting a request under our 90-day money-back guarantee.
Every request will be reviewed carefully, and we will always do our best to support you in a fair and reasonable way.
Review Process
After receiving your request, Knockouto will review the information provided and may ask for additional details if needed.
This may include questions about how the product was assembled, installed, stored, or used, as well as photos or videos showing its current condition.
If your request is approved, Knockouto will confirm the next steps. Depending on the situation, we may offer a refund, replacement, store credit, replacement part, or another fair solution.
Returns
Please do not send any product back before contacting Knockouto first.
If a return is required and approved, Knockouto will provide the correct return address and clear return instructions.
Returns sent without prior approval and return instructions may not be accepted.
Returned products should include all components, accessories, and parts originally supplied with the order whenever reasonably possible.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incomplete, or incorrect.
Original shipping and handling fees are non-refundable unless the refund is related to an item that arrived damaged, defective, incomplete, or incorrect.
Knockouto is not responsible for return packages that are lost or damaged in transit. We recommend using a tracked shipping method when sending a return.
Damaged, Defective, Incomplete, or Incorrect Items
If your item arrives damaged, defective, incomplete, or incorrect, please contact us at info.knockouto@gmail.com as soon as possible after delivery.
Please include your order number, a short explanation of the issue, and clear photos or videos of the product and packaging where possible.
After reviewing the issue, Knockouto may offer a replacement, replacement part, store credit, refund, or another fair solution depending on the situation.
Please keep the original packaging until your request has been reviewed, as it may be required to resolve shipping-related damage claims.
Product Use and Assembly
Customers are responsible for following all assembly, installation, safety, and usage instructions provided with the product or displayed on our website.
Damage caused by incorrect assembly, improper installation, misuse, unauthorized modifications, failure to follow safety instructions, or use outside the product’s intended purpose may not be covered by our refund policy or guarantee.
Products should always be used responsibly and in accordance with the instructions provided.
Important Notes
Refunds are not available for requests submitted outside the 90-day guarantee period.
Returns or refunds are not available solely because of product features, dimensions, materials, specifications, compatibility requirements, or characteristics that were clearly communicated before purchase.
By completing an order, the customer confirms that they have reviewed the product information presented on the product page, including dimensions, specifications, included components, intended use, assembly requirements, safety information, and other listed characteristics.
Normal wear and tear resulting from regular use is not considered a manufacturing defect.
Individual experiences with Knockouto products may vary depending on factors including usage, training style, setup, environment, and frequency of use.
Agreement to This Policy
By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy, including all applicable eligibility requirements and limitations.
Nothing in this policy is intended to limit any mandatory consumer rights you may have under applicable law.
Need Help?
If you have any questions about your order, refund request, return, replacement, or product, please contact Knockouto at info.knockouto@gmail.com.
We are here to help and will do our best to support you in a fair and reasonable way.